GDPR

At Audiense we treat our legal responsibilities with utmost importance. Since the announcement of the changes coming into place through the General Data Protection Regulation (GDPR) we have introduced a business-wide project, led by our privacy committee,  Juan Sebastian Mesa (DPO and Head of Operations) and Javier Buron (CEO), to ensure Audiense is fully compliant. This has and will involve working with our partners, suppliers, and expert consultants to ensure our customers and suppliers can have absolute confidence in the service we provide.

What is GDPR?

The GDPR (General Data Protection Regulation) is due to replace the 1995 EU DPD (Data Protection Directive) in effort to enhance the protection of personal information for EU citizens.

When does the new regulation come into practice?

May 25, 2018

What is the Data Protection Officer (DPO)?

A data protection officer (DPO) is an enterprise security leadership role required by the General Data Protection Regulation (GDPR). Data protection officers are responsible for overseeing data protection strategy and implementation to ensure compliance with GDPR requirements.

What are the tasks of the DPO?

The DPO’s minimum tasks are defined in Article 39:

  • To inform and advise the organisation and its employees about their obligations to comply with the GDPR and other data protection laws.
  • To monitor compliance with the GDPR and other data protection laws, including managing internal data protection activities, advise on data protection impact assessments; train staff and conduct internal audits.
  • To be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc).

What does the GDPR say about employer duties?

  • The DPO reports to the highest management level of your organisation – ie board level.
  • The DPO operates independently and is not dismissed or penalised for performing their task.
  • Adequate resources are provided to enable DPOs to meet their GDPR obligations.

More info about DPO: ICO on Data Protection Officers

What is Audiense doing about the GDPR?

Audiense began to dedicate internal resources to the GDPR in June 2017, almost a full year before the deadline. We did this because we value our customers (and their customers) rights to privacy. Compliance with and to international law and regulations are very important to us.

Here’s a condensed version of our GDPR Roadmap and where we are on our journey:

  1. Thoroughly research the areas of our product and our business impacted by GDPR: Completed
  2. Appoint a Data Protection Officer: Completed
  3. Implement an Opt-in Strategy for DM Campaigns: Completed
  4. Your business has sought prior written authorisation from the data controller before engaging the services of a sub-processor: Completed
  5. Perform an information audit to map data flows: Completed
  6. Review current data protection policy: Completed
  7. Documentation about what personal data Audiense hold, where it came from what you do with it: Completed
  8. Audiense has implemented appropriate technical and organisational measures: Completed
  9. Create a process to respond to a data controllers request for information (following an individual’s’ request to access their personal data): Completed
  10. Audiense provides data protection and GDPR awareness training for all staff: Completed
  11. A process to respond to a data controllers request for information or suppression (following an individual’s’ request to access their personal data): Completed
  12. Audiense has created a process to routinely and securely dispose of personal data that is no longer required in line with agreed timescales as stated within your contract with the data controller: Completed
  13. Process completed and changes communicated to our users and customers. Completed

We are taking many steps across the entire company to ensure we will be ready for the GDPR. Part of these changes are our updated policies and term of services. Please have a read:

Based on the research conducted by both our internal and external counsels we are confident these changes will address the requirements of GDPR. We believe that your experience using Audiense won’t change except for:

  • The change already communicated to all of our customers for DM Campaigns. To send DM Campaigns (now DM Broadcasts) the recipient needs to Opt-in for that content. For more info please visit our product page: https://audiense.com/products/experiences/
  • Email matching functionality will change:
    • You will need to sign a separate contract,
    • Only allow hashed emails,
    • We won’t store any emails, we will just process them. This will make not having any emails when you download the matched excel export.

We are deploying all the changes the 24th of May when we will communicate with all of our users and customers.

Other resources

  • During our journey to be GDPR compliant we have learnt a lot from different resources and consultants, but this is one of the most important documents that input our policies: https://ico.org.uk/media/for-organisations/documents/2013559/big-data-ai-ml-and-data-protection.pdf
  • Audiense is a Twitter Official Partner. Please to know more about Twitter and GDPR visit gdpr.twitter.com
  • Audiense is IBM Watson ecosystem partner. Please to know more about IBM and their GDPR roadmap please visit: https://www.ibm.com/analytics/us/en/technology/general-data-protection-regulation

List of subprocessors

A sub-processor includes any third party that we share personally identifiable info with. Certain sub-processors only applies if you have used certain functionality.

Here is that list:

  • Hubspot
  • Stripe
  • Paypal
  • Gocardless
  • Chartmogul
  • Google: Google Analytics
  • Google: Gsuite – Google Apps
  • Xero
  • Hotjar
  • Netlify
  • Rollbar
  • Amazon Web Services
  • Mailchimp (Mandrill)
  • Github
  • Recurly
  • Mixpanel
  • SurveyMonkey
  • Appscue
  • Zapier
  • FullContact (if you use FullContact funcionality)
  • Linkedin (website demographics)
  • Twitter (if you are using Twitter Tailored Audiences via us)
  • GetAmbassador (if you an Audiense Ambassador)
  • Wistia
  • Disqus

Please if you have any questions about how we use this sub-processors please send us an email to privacy@audiense.com

Any questions

Our privacy committee is more than happy to answer any questions you may have. For that, please send an email to privacy@audiense.com.